ELEVEN SPORTS UK – FAQ’s

HOW DO I SUBSCRIBE TO ELEVEN SPORTS?

It’s all really rather simple…

 

HOW DO I REGISTER TO HEAR ALL THE LATEST NEWS FOR ELEVEN SPORTS?

Registering is free… and easy! It’ll allow you to be kept up to date with all the latest news from ELEVEN. All you have to do is:

  • Visit our website here
  • Input the usual

Simple as that! You’re now going to be one of the first to hear about discounts, offers, what’s coming up and all the latest news from ELEVEN SPORTS!

 

SOME GAMES WILL BE SHOWN ON FACEBOOK?

That’s right. At least one match per week from LaLiga and Serie A will be shown live and free of charge on ELEVEN SPORTS’ UK Facebook Page. A selection of games from the other top-flight football leagues available on ELEVEN SPORTS will also be shown on Facebook across the season.

 

WHAT FOOTBALL WILL I BE ABLE TO WATCH?

We will be showing 5 top flight domestic leagues LIVE and EXCLUSIVE on ELEVEN SPORTS in the UK and Ireland…

  1. LaLiga
  2. Serie A
  3. Eredivisie
  4. Chinese Super League (from 2019)
  5. Allsvenskan

Here are just some of the events you can watch this season on ELEVEN…

  • Will ELEVEN be showing Ronaldo’s debut season for Juventus? Of course
  • Will ELEVEN have both El Clasico’s? You bet we will
  • Will ELEVEN show the reception Antoine Griezmann gets at the Nou Camp? That is going to be awkward
  • How about the return of Parma to Serie A? We can’t wait!
  • What about the Rome Derby? This is just too easy now!
  • The Madrid Derby? Next!
  • And the Milan Derby? Not even a challenge any more

We could go on and on. Just take our word for it, there is loads of football!!

And more football – and non-football sports – will be added to ELEVEN soon.

Register to ELEVEN SPORTS here for free to ensure that you are the first to hear news regarding what’s coming up on ELEVEN.

 

WHERE CAN I WATCH ELEVEN SPORTS? / WHAT DEVICES WILL ELEVEN SPORTS BE AVAILABLE ON?

You can watch ELEVEN SPORTS on:

  • Our website via ELEVEN’s streaming platform > elevensports.uk
  • Our iOS mobile & tablet apps (available from the Apple Store – just search Eleven Sports UK)
  • Our Android mobile & tablet apps (available from the Google Play Store – just search Eleven Sports UK)

We are working hard to ensure distribution everywhere and that means that we are also in discussions with all major platforms (including Sky, BT & Virgin) in the UK and Ireland to offer you the widest possible access to our content. To request ELEVEN SPORTS on your platform, let their customer service know via social media or via the appropriate feedback channels. They are always responsive to customer demand and take note of requests.

 

IS ELEVEN CHROMECAST COMPATIBLE?

YES ! Chromecast support is now available on iOS, Android and Web (via the Google Chrome Browser). Just make sure you download the latest version of the apps to watch on Chromecast.

 

HOW DO I SET UP ELEVEN ON MY TV USING GOOLE CHROMECAST?

 

CAN I USE A HDMI CABLE TO CONNECT TO MY LAPTOP TO MY TV?

You can do this, although this isn’t our recommended viewing experience as the screen quality may be diminished.

 

WILL I BE ABLE TO WATCH ELEVEN IN A PUB OR BAR?

We’re in discussions with commercial partners regarding pub and bar distribution.

 

IS ELEVEN AVAILABLE ON SKY / VIRGIN / BT TV / AMAZON FIRESTICK / ROKU / SMART TV APPS?

We are in discussions with all major platforms in the UK and Ireland to offer you the widest possible access to our content. Although you cannot access ELEVEN on these platforms yet, we are trying to make this possible.

 

HOW DO I FIND OUT WHAT’S ON?

Head over to our fixtures page to see what’s coming up.

As with all football, the fixtures are subject to change.. but we will keep our page up to date, so keep an eye on it if you want to find out when your team are playing.

If there is an event coming up that you want to see live, let us know. We’ve always keen to hear what the fans want to see.

Register to ELEVEN SPORTS here for free to ensure that you are the first to hear news regarding what’s coming up on ELEVEN.

 

HOW MANY FOOTBALL MATCHES WILL I HAVE ACCESS TO?

Every week, ELEVEN SPORTS will select the best LIVE football matches from its world-class line up. Of course, this is depending on the time of the season, and how many matches are available, but there will be up to 20 LIVE matches per week, with games also available via delayed broadcast.

LaLiga fans will also get more action than ever before with  24/7 access to LaLiga TV.

 

WILL I BE ABLE TO WATCH EVERY MATCH OF MY TEAM?

We can’t guarantee that every match for your team will be shown live. However, if you team is not selected for live footage, highlights will be available via our on demand service.

 

HOW MANY SERIE A / LALIGA / EREDIVISIE MATCHES WILL YOU SHOW?

We will show up to 20 live matches each week. We’ll always select the best matches available that week so we can’t promise that a certain amount of matches from any league will be showed.

 

IF A MATCH IS NOT SHOWN LIVE, WILL I BE ABLE TO WATCH HIGHLIGHTS?

Of course! Our website and apps are full of video content including goals and highlights.

 

CAN I PAUSE / REWIND LIVE CONTENT?

Yep, you certainly can

 

CAN I RECORD LIVE CONTENT?

You can’t record but matches that are shown live will be on demand – in full – for the 24 hours after the match.

 

WILL THE STREAM JUST KEEP BUFFERING?

The ELEVEN SPORTS platform will feature adaptive playback which dynamically adjusts the quality of the video stream you receive based on the speed of your connection. Clever, huh?

If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times and other devices sharing your connection), ELEVEN SPORTS detects this and lowers the quality of the video stream to ensure you can continue viewing the content without interruption.

 

WILL THERE BE A DELAY ON THE LIVE STREAM?

As with all online streaming, there will be a short delay on our live output. There are many factors that affect the delay and while this is normal for the time being, innovation in online streaming is continuing to reduce the delay.

 

CAN I ACCESS CONTENT FROM OTHER ELEVEN SPORTS COUNTRIES?

The content available in each country varies in accordance with the broadcast rights we hold there, and you will only be able to use ELEVEN SPORTS in the country where you have purchased your subscription.

So that means, if you subscribe to ELEVEN SPORTS UK & Ireland, you can’t watch what is on ELEVEN SPORTS Belgium or Poland for example. Sorry!

 

CAN I WATCH ELEVEN SPORTS UK CONTENT OUTSIDE THE UK?

We do enable portability around the EU. So, if you are based in the UK and purchase ELEVEN SPORTS UK, you can watch that content within the EU. So if you’re on holidays – football will still be just a fingertip away!

 

HOW MUCH DOES ELEVEN SPORTS COST?

Pass Type Price (UK) Price (Ire)
ELEVEN SPORTS Monthly Pass (includes 7-day free trial) £5.99 per month €6.99 per month
ELEVEN SPORTS Annual Pass £59.99 per year €69.99 per year

One thing we can promise you is that when you subscribe to ELEVEN SPORTS, you are only buying sports content. We won’t try and sell you Broadband or a mobile phone contract. We are all about the sport and sport only. You’re welcome!

 

CAN I WATCH ON DIFFERENT DEVICES AT THE SAME TIME?

Your ELEVEN SPORTS pass allows you to watch content on one device at a time.

 

IS THERE ‘VIDEO-ON-DEMAND’ AVAILABLE?

Our website and apps will be full of video content including goals and highlights.

 

HOW DO I GET THE 7-DAY FREE TRIAL

ELEVEN SPORTS offers a 7-day free trial of the platform for new customers. Sign up for your trial offer through the monthly pass and instantly gain access to ELEVEN SPORTS.

To start your free month, simply go to elevensports.uk, enter your name and email, choose a password, select the monthly pass and add in payment, then start watching.

You won’t be charged during your free trial, and you can cancel anytime, see below how.  If you choose to continue enjoying ELEVEN SPORTS after your trial ends, you’ll be automatically charged one low monthly fee no matter how much you watch.

 

HOW DO I CANCEL MY SUBSCRIPTION VIA THE WEBSITE?

Although we don’t want to see you leave, you can cancel your subscription whenever you want.

Head to your Account (top right of the home page). Then expand the ‘Subscription’ box. There will then be a red box enabling you to unsubscribe.

Worth noting that if you subscribe during the 7-day free trial period, cancel, then subscribe again, you will not be eligible for the free trial.

 

HOW DO I CANCEL MY SUBSCRIPTION VIA THE APPLE APP?

To cancel your Eleven Sports free trial or subscription at any time on an apple device follow these instructions https://support.apple.com/en-us/HT202039

 

HOW DO I CANCEL MY SUBSCRIPTION VIA THE ANDROID APP?

To cancel your Eleven Sports free trial or subscription at any time on a Google or Android device follow these instructions https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

 

IT SAYS MY EMAIL ADDRESS IS INVALID

May sound silly, but please double check the spelling. Also, if you’re copy and pasting your email address please ensure that there isn’t a space at the beginning or end. This will come up as a character and therefore cause issues.

If you’re still having problems, please contact our technical team on info@elevensports.uk and a member of the team in the UK will get back to you as soon as possible.

 

I CAN’T REMEMBER THE EMAIL ADDRESS I USED TO SIGN UP

Please email technical support team on info@elevensports.uk and someone from the team here in the UK will get back to you as soon as possible.

 

I CAN’T REMEMBER MY PASSWORD

It happens to the best of us. You can reset your password at the login page.

 

WHY IS MY ACCOUNT LOCKED? 

This happens after five failed attempts at logging in. Please contact customer support on info@elevensports.uk who can help you.

 

ANY OTHER QUESTIONS…

If you have any other questions, email us on info@elevensports.uk and someone from the team here in the UK will get back to you as soon as possible.

If you’re logged in, we also have a Live Chat function in the bottom right hand corner where someone from the team can help almost instantly.